Website Nuclear Networking

The Director of Account Management will oversee the day-to-day operations of the Account Management team. In addition to talent acquisition and management, the following responsibilities will also include, but not be limited to:

  • Relentless Results: 
    • Manage Task completion, strategy, & effectiveness within Zoho Projects
    • Manage Reporting Procedures and consistency
    • Training Management coordination and execution
    • Identify Service Level gaps and assist AM’s with proposing solutions
    • Backfill AM’s when needed
    • Manage roughly 10 complex accounts
    • Accountability for Sales Order accuracy and task completion
    • Regularly engage with Clients on Reporting Calls and independent check-ins
  • Intellectual Agility: 
    • Communicates, troubleshoots, and develops with Leadership team on issues, process, projects, and general tasks
    • Provides solutions based on experience and team feedback
    • Strategy Management and Execution (Project Manage)
    • Trends and Research on Customer Success (new products, procedures, best practices)
    • Collaborate with PPC and SEO leadership to resolve interdepartmental issues
  • Positive Energy: 
    • Maintains a positive attitude and professional demeanor throughout the various projects, issues, successes, and challenges we may encounter day-to-day
    • Builds trust with Account Manager team and clients
    • Embraces a Customer Curiosity mindset
    • Inspires team to grow, innovate, & achieve more each quarter and provides recognition accordingly

 

Nuclear Networking provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Please Note: Nuclear Networking participates in E-Verify and performs background checks on all new hires. We will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Thank you.

To apply for this job please visit nuclearnetworking.betterteam.com.